Introduction
Welcome to Fiksie.com, the official website of Fiksie, a Dublin-based web development agency providing expert web development, web design, e-commerce solutions, plugin development, and ongoing website support across Ireland. By accessing or using our website and services, you agree to comply with these Terms of Service. Please read them carefully, as they govern your use of our site and services. If you do not agree with any part of these terms, you should refrain from using our website or engaging our services.
Acceptance of Terms
By visiting Fiksie.com, submitting an inquiry, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. These terms apply to all users, clients, and visitors, whether you are browsing our portfolio, using our contact forms, or purchasing any service we offer. Fiksie reserves the right to update these terms at any time without prior notice. Any changes will be effective immediately upon posting, and your continued use of our website or services constitutes acceptance of the updated terms.
Services Provided
Fiksie offers professional web development services in Ireland, including but not limited to:
- Custom website design and development
- WordPress website design and development
- WooCommerce and e-commerce store setup
- Plugin and theme development
- Website maintenance and support
- Search engine optimization (SEO) services
- Website performance optimization and security enhancements
Our services are intended to help businesses grow online, enhance user experience, and improve website performance. Specific details of each service, including pricing, deliverables, and timelines, are outlined in separate proposals or service agreements.
Client Responsibilities
Clients are responsible for providing accurate, complete, and timely information necessary for Fiksie to deliver the services. This may include content, images, logos, branding assets, domain access, hosting credentials, and other relevant materials. Fiksie is not responsible for delays or errors caused by incomplete, inaccurate, or missing client-provided information.
Clients also agree to use the website, tools, and any deliverables provided by Fiksie in a lawful and responsible manner. Any illegal, unethical, or unauthorized use of our services may result in termination of the service agreement and legal action if necessary.
Service Agreements and Proposals
All services provided by Fiksie are governed by a formal agreement or proposal that outlines project scope, timelines, pricing, payment terms, and deliverables. By accepting a proposal or service agreement, clients agree to these terms, including any revisions, additional costs, or project adjustments that may arise during development.
Fiksie reserves the right to decline any project or client request at its sole discretion. The company also reserves the right to modify proposals if new requirements or unforeseen circumstances arise that impact scope or costs.
Payment Terms
Payment for Fiksie’s services is due according to the terms specified in the service agreement. Typically, a deposit is required prior to the start of a project, with the remaining balance due upon completion or according to a milestone schedule.
Payments can be made via approved payment methods outlined in the agreement. Late payments may incur additional charges, and Fiksie reserves the right to suspend work until outstanding balances are settled. All fees are exclusive of taxes, which will be applied where applicable.
Refunds and Cancellations
Refunds for services are subject to the terms outlined in the service agreement. In general, deposits are non-refundable once work has commenced. Clients may cancel projects at any time, but they will be responsible for payment for any work completed up to the cancellation date.
If a client terminates a project prematurely, Fiksie will provide a summary of completed work and deliverables, and any unpaid balance will remain due.
Intellectual Property
All content, code, designs, graphics, and other materials created by Fiksie remain the intellectual property of the company until full payment is received. Upon full payment, clients are granted a license or ownership of the final deliverables as specified in the agreement.
Fiksie retains the right to showcase completed projects in its portfolio, marketing materials, and case studies unless otherwise agreed upon. Clients may not copy, distribute, or reproduce Fiksie’s proprietary code or materials without explicit permission.
Website Hosting and Domains
Fiksie may assist clients in purchasing and managing website hosting and domain services. Hosting and domain fees are the responsibility of the client unless otherwise included in the service agreement.
Clients are responsible for maintaining valid hosting and domain registration. Fiksie is not liable for downtime, hosting interruptions, or third-party service outages beyond its direct control.
Website Maintenance and Support
Fiksie offers ongoing maintenance and support services to ensure websites remain secure, updated, and fully functional. Maintenance may include software updates, security patches, backups, and performance optimizations.
Support requests should be submitted through approved communication channels. Fiksie strives to respond promptly but is not responsible for delays caused by client unavailability or third-party service providers. Maintenance services are billed according to the service agreement and may be renewed on a monthly or annual basis.
SEO and Performance Services
Fiksie provides SEO optimization services to improve website visibility in search engines. While we implement best practices, no guarantee is made regarding specific rankings or results, as these are influenced by external factors beyond Fiksie’s control.
Performance optimization services aim to enhance website speed, responsiveness, and user experience. However, Fiksie cannot guarantee performance outcomes for hosting environments or third-party plugins outside its control.
Limitation of Liability
Fiksie is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. This includes lost revenue, lost data, or any damages related to website downtime or third-party integrations.
Fiksie’s total liability for any claim arising from the use of its services is limited to the amount paid by the client for the specific project or service in question. Clients agree to indemnify Fiksie against any claims arising from misuse, unauthorized access, or violation of these terms.
Privacy and Data Protection
Fiksie respects client privacy and handles all personal information in compliance with applicable Irish data protection laws. We do not sell, trade, or share personal information with third parties without consent.
Information collected through contact forms, inquiries, or service agreements is used solely for project management, communication, and service delivery. Clients may request access, correction, or deletion of personal data at any time by contacting Fiksie.
Termination of Services
Fiksie reserves the right to terminate services immediately if clients breach these Terms of Service, provide false or misleading information, or engage in illegal or unethical activities. Termination does not release clients from financial obligations for completed work or services rendered.
Upon termination, Fiksie will provide all completed deliverables and project files to the client once outstanding payments are settled.
Governing Law
These Terms of Service are governed by the laws of Ireland. Any disputes arising from the use of Fiksie.com or its services will be resolved in the courts of Ireland. Clients agree to submit to the jurisdiction of Irish courts for all matters relating to these terms.
Changes to Terms
Fiksie may update or modify these Terms of Service at any time. Updates will be posted on this page, and continued use of the website or services constitutes acceptance of the revised terms. Clients are encouraged to review this page regularly for any changes.
Contact Information
For questions regarding these Terms of Service or our services, please contact Fiksie using the details below:
Email: business@fiksie.com
Phone: +353 85 834 3829
Address: 6 Old Bawn Court, Dublin 24, Ireland
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Fiksie is committed to providing transparent, reliable, and professional web development services to businesses across Dublin and Ireland.
