Refund Policy for Web Design and Web Development Services
At Fiksie.com, we are committed to providing high-quality web design and development services that meet the unique needs of our clients. Our goal is to deliver professional, visually appealing, and fully functional websites that help your business grow online. While we strive for complete client satisfaction, it is important to understand our refund policy, which ensures transparency and fairness for both parties.
Scope of Services
Our services include a wide range of web design and development offerings, including but not limited to:
- Custom WordPress website design and development
- E-commerce store development (WooCommerce, Shopify integration, etc.)
- Custom WordPress theme and plugin development
- Website maintenance and support
- Search engine optimization (SEO) services for WordPress websites
- Website performance optimization and speed enhancements
Each service is carefully tailored to your project requirements, and a detailed project scope is provided before work begins. The scope will outline the deliverables, timelines, and milestones, ensuring that both Fiksie.com and the client have a clear understanding of the project expectations.
Payment Terms
To commence any web design or development project, a deposit or full payment may be required depending on the agreed terms. Payments are structured to reflect project milestones, including:
- Initial deposit to start the project
- Payments upon completion of key milestones
- Final payment upon project delivery and approval
All payments are non-refundable once work on the project has begun. This policy ensures that our team can dedicate time, resources, and expertise to your project without financial risk.
Non-Refundable Services
Due to the nature of web design and development services, all work completed is considered final once delivered, and refunds cannot be issued for the following:
- Completed website designs, layouts, or templates
- Custom-developed themes, plugins, or code
- Content integration and design revisions
- Maintenance, support, and optimization services performed as agreed
It is important for clients to review the project scope, milestones, and deliverables carefully before work begins. Any changes requested after the project has started may be subject to additional charges and do not qualify for a refund.
Revision Policy
At Fiksie.com, we offer a limited number of revisions to ensure client satisfaction while maintaining project efficiency. Our revision policy includes:
- Up to three rounds of revisions included in the original project scope
- Revisions must be requested within the agreed project timeline
- Additional revisions outside the scope may incur extra charges
Please note that revisions do not constitute a refund and are intended to fine-tune the delivered work to meet your expectations. Clear communication during the revision process helps prevent misunderstandings and ensures the project stays on schedule.
Cancellation Policy
Projects may be canceled under certain circumstances, but it is important to understand that any work completed prior to cancellation is non-refundable. The following applies:
- If a client cancels the project before work begins, the deposit may be refundable at Fiksie.com’s discretion.
- Once development or design work has started, no refunds will be provided.
- Clients are responsible for any costs incurred up to the point of cancellation, including hours worked, resources used, and third-party services purchased.
We encourage clients to communicate promptly if they need to cancel or modify the project to ensure proper documentation and clear expectations.
Client Responsibilities
Clients play an important role in the successful completion of web design and development projects. To ensure a smooth process, clients are expected to:
- Provide accurate and complete project requirements
- Respond to queries and approve milestones in a timely manner
- Supply any necessary assets, content, or branding materials
- Review project deliverables carefully during each milestone
Failure to provide timely feedback or required materials may delay the project and does not entitle clients to a refund.
Quality Assurance and Satisfaction
Fiksie.com takes pride in delivering high-quality web solutions that meet industry standards and client expectations. While we cannot offer refunds for completed work, we guarantee that:
- All delivered websites are tested for functionality, responsiveness, and browser compatibility
- Custom code and plugins are thoroughly reviewed and debugged
- We provide guidance and support for any issues related to the delivered work
Clients are encouraged to review the final deliverables carefully and communicate any concerns during the revision process.
Third-Party Services
Some projects may require third-party services such as hosting, premium themes, plugins, or stock content. Refunds for these services are subject to the third-party provider’s policies. Fiksie.com is not responsible for refunding third-party costs, even if the overall project is delayed or canceled.
Dispute Resolution
In the rare event of a dispute regarding project deliverables or billing, Fiksie.com encourages clients to contact our team directly to resolve issues amicably. We are committed to clear communication, transparency, and professional resolution, but all decisions regarding refunds remain subject to this policy.
Final Work and Ownership
Ownership of the website, design files, or code is transferred to the client after full payment. Once ownership has been transferred:
- The work is considered final
- Refunds are no longer available
- Fiksie.com retains the right to showcase the work in our portfolio
We ensure that all clients receive the final files in standard formats suitable for website launch and ongoing management.
Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or business practices. Clients are encouraged to review this policy before engaging our services to ensure a clear understanding of the terms.
Summary
At Fiksie.com, we are dedicated to providing top-quality web design and development services with transparency and professionalism. Our refund policy is structured to:
- Protect the work and time invested by our team
- Ensure clarity on project scope, revisions, and cancellations
- Provide a fair and consistent approach to client engagements
Please read this policy carefully before starting a project. By engaging Fiksie.com’s services, clients acknowledge and accept the terms outlined in this refund policy.
